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Percent of Customer Service rating for Reference services, as Satisfied or higher, as rated on survey
<ChartVerticalAxisTitle></ChartVerticalAxisTitle><ChartData>'2014-1'«7.000000«10.000000»'2014-2'«10.000000«10.000000»'2014-3'«15.000000«10.000000»'2014-4'«12.000000«10.000000»'2014-5'«0«10.000000»'2014-6'«0«10.000000</ChartData>